Manage your customer communications over WhatsApp and extend your reach to 1.3 billion+ monthly active users. Enrich customer experience using rich media messaging.
Leading businesses are transforming their customer experience and unlocking revenue opportunities with IMIconnect
Improve customer engagement and reduce A2P communications costs using WhatsApp
Build a recognizable and trustworthy presence by leveraging account verification, customer profile images, etc. Encrypted message exchange ensure your data is secure.
Enrich A2P Communications
The wide reach of WhatsApp positions it as a rich yet cost effective alternative to SMS for proactive A2P communications. Send transaction updates and notifications using images, templates, file attachments, location map, etc. for improved CX.
Automate fulfilment of customer requests on WhatsApp by integrating IMIconnect with your backend systems and orchestrating end-to-end customer journeys.
Addressing queries on WhatsApp using a combination of bot and agent interactions
Build interactive customer journeys over WhatsApp using our visual flow builder
Our flow builder offers WhatsApp as an integrated messaging channel and enables you to use it in combination with other advanced features such as social hour check, conditional branching, system integrations, and more.
Simplified Service Management
Security & Compliance
Secure handling of customer data with robust encryption. We are ISO 27001 certified and compliant with UK & EU data protection regulations.
Reporting & Dashboard
Detailed, real-time reporting of messaging volumes, delivery rates, API requests, etc. at the service level and at an individual channel level.
Role Based Access Control
Role based access control to restrict access to live services, flows, numbers, and apps to avoid accidental changes and disruptions
Quickly identify and troubleshoot issues with detailed logs, integrated debugging interface, and automated downtime alerts
Easily organise users under groups and teams when working on large cross-functional projects to delimit access to critical resources & enhance security
Support & Uptime
Enterprise grade support with access to developer community and live chat with product experts. Hosted on AWS with 99.95% uptime guarantee.