WhatsApp

WhatsApp

Manage your customer communications over WhatsApp and extend your reach to 1.3 billion+ monthly active users. Enrich customer experience using rich media messaging.

Leading businesses are transforming their customer experience and unlocking revenue opportunities with IMIconnect

path0_fill-link

Improve customer engagement and reduce A2P communications costs using WhatsApp

Trusted Presence

Build a recognizable and trustworthy presence by leveraging account verification, customer profile images, etc. Encrypted message exchange ensure your data is secure.

Enrich A2P Communications

The wide reach of WhatsApp positions it as a rich yet cost effective alternative to SMS for proactive A2P communications. Send transaction updates and notifications using images, templates, file attachments, location map, etc. for improved CX.

End-to-end Automation

Automate fulfilment of customer requests on WhatsApp by integrating IMIconnect with your backend systems and orchestrating end-to-end customer journeys.

Addressing queries on WhatsApp using a combination of bot and agent interactions

Build interactive customer journeys over WhatsApp using our visual flow builder

Our flow builder offers WhatsApp as an integrated messaging channel and enables you to use it in combination with other advanced features such as social hour check, conditional branching, system integrations, and more.

Sign up for your trial account today.

Simplified Service Management

Security & Compliance

Secure handling of customer data with robust encryption. We are ISO 27001 certified and compliant with UK & EU data protection regulations.

Reporting & Dashboard

Detailed, real-time reporting of messaging volumes, delivery rates, API requests, etc. at the service level and at an individual channel level.

Role Based Access Control

Role based access control to restrict access to live services, flows, numbers, and apps to avoid accidental changes and disruptions

Faster Debugging

Quickly identify and troubleshoot issues with detailed logs, integrated debugging interface, and automated downtime alerts

Collaborative Development

Easily organise users under groups and teams when working on large cross-functional projects to delimit access to critical resources & enhance security

Support & Uptime

Enterprise grade support with access to developer community and live chat with product experts. Hosted on AWS with 99.95% uptime guarantee.