Leading businesses are transforming their customer experience and unlocking revenue opportunities with IMIconnect
The wide reach of WhatsApp positions it as a richer alternative to SMS for A2P communications. Send rich messages to customers using templates, images, file attachments and location maps for improved CX.
Leverage AI-powered chatbots for handling routine customer queries. Increase customer satisfaction and reduce customer support costs. Automate fulfilment of customer requests by integrating with your backend systems.
Retain chat history while transfering conversations between chatbots and live agents. We offer pre-built integrations with IMIchat, NICE InContact, Cisco Finesse and other enterprise customer service software.
Our flow builder offers WhatsApp Business API as an integrated messaging channel. Send alerts and reminders at the right time using social hour checks. Automate customer request fuliment using flexible system integrations.
Build a trustworthy business profile on WhatsApp using WhatsApp business solution's profile features. Add company image/logo, description, contact information, get verified badge and more.
Track message status using real-time delivery and read receipts. Use SMS or voice as a fallback channel to send critical messages in case your WhatsApp messages aren't delivered or read.
Quickly add WhatsApp Business Solution to your customer communications mix. Swap manual coding with our drag-and-drop flow builder to automate customer interactions 10 times faster.
WhatsApp Business conversations are encrypted end-to-end which means only the business and the customer can access the conversation.
Enable conversational customer engagement using our integrated NLP and AI capabilities. We offer pre-built access to 15+ NLP functions such as date and time recognition, sentiment analysis and more.
Analyse and optimise your communication services with access to real-time reports and dashboards. Stats include messaging volumes, delivery and open rates, API requests and more.