WhatsApp Business API

Send proactive alerts and notifications to 1.5 billion WhatsApp users across 180 countries. Deliver exceptional customer service through AI-powered bots and human agents.

Leading businesses are transforming their customer experience and unlocking revenue opportunities with IMIconnect

Deliver a richer communication experience using WhatsApp Business API

Richer Proactive Engagement

The wide reach of WhatsApp positions it as a richer alternative to SMS for A2P communications. Send rich messages to customers using templates, images, file attachments and location maps for improved CX.

Seamless Customer Self-Service

Leverage AI-powered chatbots for handling routine customer queries. Increase customer satisfaction and reduce customer support costs. Automate fulfilment of customer requests by integrating with your backend systems.

Contextual Agent Assistance

Retain chat history while transfering conversations between chatbots and live agents. We offer pre-built integrations with IMIchat, NICE InContact, Cisco Finesse and other enterprise customer service software.

Automate end-to-end customer journeys on WhatsApp using our Visual Flow Builder

Our flow builder offers WhatsApp Business API as an integrated messaging channel. Send alerts and reminders at the right time using social hour checks. Automate customer request fuliment using flexible system integrations.

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Power seamless customer experiences using WhatsApp Business Solution

Trusted Presence

Build a trustworthy business profile on WhatsApp using WhatsApp business solution's profile features. Add company image/logo, description, contact information, get verified badge and more.

Intelligent Fallback

Track message status using real-time delivery and read receipts. Use SMS or voice as a fallback channel to send critical messages in case your WhatsApp messages aren't delivered or read.

Faster Time-to-Market

Quickly add WhatsApp Business Solution to your customer communications mix. Swap manual coding with our drag-and-drop flow builder to automate customer interactions 10 times faster.

Secure and Private Communications

WhatsApp Business conversations are encrypted end-to-end which means only the business and the customer can access the conversation.

AI-powered Conversational Engagement

Enable conversational customer engagement using our integrated NLP and AI capabilities. We offer pre-built access to 15+ NLP functions such as date and time recognition, sentiment analysis and more.

Reporting & Dashboards

Analyse and optimise your communication services with access to real-time reports and dashboards. Stats include messaging volumes, delivery and open rates, API requests and more.