WeChat

WeChat

Enable customer interactions over WeChat within minutes. Build end-to-end customer self-service flows or route incoming messages to your existing customer support tools for providing agent assistance.

Leading businesses are transforming their customer experience and unlocking revenue opportunities with IMIconnect

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Integrate via REST API in 5 minutes or less

Register your official WeChat account with IMIconnect, map it to a service and start using our messaging API to interact with your customers. We manage the complexities of underlying API integrations so that you can focus on building seamless customer experiences.

Check out our Developer Centre for API documentation and sample code.

curl -X POST \
  https://api.imiconnect.io/resources/v1/messaging \
  -H 'Cache-Control: no-cache' \
  -H 'Content-Type: application/json' \
  -H 'key: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx' \
  -d '{
    "deliverychannel":"wechat",
    "message":{
      "template":""
    },
    "channels":{
      "OTT-Messaging":{
        "wechat":{
                  "text":"Hello there WeChat user!"
               }
      }
    },
    "destination":[
      {
        "wechat_user_id":["ocTeNt-hH_oQ4kRnWeOTqDUzwCKkw"]
      }]
      }  '
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Create interactive messaging experiences for your WeChat audience

Build Self-Service Flows

Enable customers to access their accounts and services using WeChat’s powerful messaging platform. Automate responses to standard customer queries to reduce first resolution time.

Enable Cross-channel Communications

Easily switch customer interactions from SMS to WeChat and take advantage of rich messaging features such as multimedia information and location sharing.

End-to-end Fulfilment

Integrate customer interactions on WeChat with your backend systems to automate fulfilment of customer requests such as offer activation, order tracking, order returns, etc.

A customer journey on WeChat built using IMIconnect

Build interactive customer journeys on WeChat using our drag-and-drop flow builder

Our visual flow builder enables WeChat as an integrated communication channel along advanced workflow automation components such as conditional branching, data parsing and backend system integrations. This allows you to build and deploy simple to complex customer journeys quickly and easily.

Sign up for your trial account today and start building flows instantly.

Simplified Service Management

Security & Compliance

Secure handling of customer data with robust encryption. We are ISO 27001 certified and compliant with UK & EU data protection regulations.

Reporting & Dashboards

Detailed, real-time reporting of messaging volumes, delivery rates, API requests, etc. at the service level and at an individual channel level.

Role based Access Control

Role based access control to restrict access to live services, flows, numbers, and apps to avoid accidental changes and disruptions

Faster Debugging

Quickly identify and troubleshoot issues with detailed logs, integrated debugging interface, and automated downtime alerts

Collaborative Development

Easily organise users under groups and teams when working on large cross-functional projects to delimit access to critical resources & enhance security

Support & Uptime

Enterprise grade support with access to developer community and live chat with product experts. Hosted on AWS with 99.95% uptime guarantee.