Live Webinar

Six 'must-haves' to fix broken Customer Journeys and Transform CX

Six 'must-haves' to fix broken Customer Journeys and Transform CX

18 July 2019 - 4:00 PM BST | 11:00 AM EDT

Tsahi Levent Levi
Tsahi Levent-Levi
Analyst and Consultant - CPaaS, WebRTC and ML/AI
Tsahi Levent Levi
Sudarshan Dharmapuri
SVP Product Management, IMImobile

 18 July 2019

 4:00 PM BST | 11:00 AM EDT

 Duration: 60 minutes

Webinar Registration

Six 'must-haves' to fix broken Customer Journeys and Transform CX

18/7/201911:00am EDT1 hour

If you can't attend, no sweat. Register anyway and we'll send you a link to the recording right after the session.

With 'customer experience' emerging as the prime source of competitive differentiation, an increasing number of CX projects are being launched across organisations. However, research shows that a majority of such projects are failing; only 30% succeed to deliver tangible benefits or differentiation.

With the proliferation of new communication channels, shift to conversational interactions, and democratisation of NLP and AI technologies, the timing has never been better for businesses to transform their customer experience. Why, then, are we failing to meet the CX expectations and what’s needed to overcome the inherent obstacles?

Join us for a webinar on Thursday, July 18th at 4:00 PM BST as we discuss CX transformation challenges with leading industry analyst Tsahi Levent-levi. We will also cover the six key capabilities that you need in your toolkit to overcome common challenges and accelerate CX initiatives.

Key takeaways

Technology gaps that lead to broken customer journeys

Key Enterprise CPaaS capabilities required to deliver the CX that your customers demand

Live examples and success stories from leading enterprises

Tsahi Levent-Levi has worked in software communications as an engineer, manager, marketer and CTO.

He's the founder of bloggeek.me, which focuses on the ecosystem and business opportunities of WebRTC and CPaaS.

Tsahi Levent Levi

Tsahi Levent-Levi
Analyst and Consultant
CPaaS, WebRTC and ML/AI

Sudarshan has nearly two decades of experience in bringing new enterprise software products to market.

Prior to joining IMImobile, Sudarshan held product management and engineering positions at Siebel Systems and Oracle in Silicon Valley.

Sudarshan Dharmapuri

Sudarshan Dharmapuri
SVP Product Management
IMImobile

Last Webinar Video

IMIconnect is an enterprise cloud communications platform (Enterprise CPaaS) that enables businesses to deliver seamless customer experience across digital touchpoints and customer journeys.

The platform opens up access to customers anywhere in the world on any channel - SMS, voice, email, push, in-app, Apple Business Chat, WhatsApp, RCS and other messaging apps, and allows customer interactions to be orchestrated with backend systems.

For more information visit: www.imiconnect.io