Voice

Voice

Create and deploy seamless voice experiences without installing expensive hardware by using our Voice API and visual flow builder

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Leading businesses are transforming their customer experience and unlocking revenue opportunities with IMIconnect

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Voice API

Quickly build and integrate voice-based interactions into your customer journeys. Setup click-to-call, IVR, automated outbound dialing and call patching.

Check out our Developer Center for API documentation and sample code

curl -X POST \
  https://api.imiconnect.io/resources/v1/messaging \
  -H 'Cache-Control: no-cache' \
  -H 'Content-Type: application/json' \
  -H 'key: xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxxxx' \
  -d '{
   "correlationid":"cid",
   "deliverychannel":"voice",
   "destination":[
      {
         "msisdn":["xxxxxxxxxxxxx"]
      }
   ],
   "message":{
      "parameters":{
         "oac":"4134",
         "card":"1231"
      }
   },
   "channels":{

      "voice":{
         "callflowid":"208",
         "cli":""
      }

   }
}'

Your voice requirements delivered

Global Connectivity

Receive inbound calls on local / toll free numbers in 85 countries. Make outbound calls to any phone number globally.

Capture Customer Input

Build interactive voice flows by capturing customer input through DTMF support

Multi Language

Build voice flows and easily extend them to multiple languages. Language prompts are dynamically fetched based on customer input.

Call Recording

Record and store calls with custom tags. Review service quality, resolve complaints and improve customer experience.

Voice Conferencing

Setup multi-party conference rooms and add / remove callers dynamically

Cloud IVR

Setup voice flows and link them to customer service numbers. You can have an IVR up and running in minutes.

Local Numbers

Run your voice services in any part of the world by allocating localized numbers for each region

Low Latency

Intelligent geographical routing and local carrier connections allow us to relay all voice calls with the lowest possible latency

Text to Speech

Quickly setup services such as one time passwords and voice broadcast alerts with text to speech engine that supports over 20 languages and accents

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Interactive voice flow built on IMIconnect

Configure interactive voice flows using a simple drag and drop builder

Our intuitive drag and drop builder allows you to quickly setup interactive voice flows with advanced capabilities such as personalization, social hours check, text-to-speech, speech recognition, backend integrations and custom functions.
Sign up for your trial account today and start building flows instantly

Get Access to Vioce Flows

Simplified Service Management

Security & Compliance

Secure handling of customer data with robust encryption. We are ISO 27001 certified and compliant with UK & EU data protection regulations.

Reporting & Dashboards

Detailed, real-time reporting of messaging volumes, delivery rates, API requests, etc. at the service level and at an individual channel level

Role based Access Controls

Role based access control to restrict access to live services, flows, numbers, and apps to avoid accidental changes and disruptions

Faster Debugging

Quickly identify and troubleshoot issues with detailed logs, integrated debugging interface, and automated downtime alerts

Collaborative Development

Easily organise users under groups and teams when working on large cross-functional projects to delimit access to critical resources & enhance security

Support & Uptime

Enterprise grade support with access to developer community and live chat with product experts. Hosted on AWS with 99.95% uptime guarantee.

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