Twitter Direct Messaging

Twitter Direct Messaging

Rapidly build personalized and contextual customer service experiences. Our flow designer natively supports the latest Twitter DM features so you don’t have to do heavy-lift API integration.

Hermes , A brand

Leading businesses are transforming their customer experience and unlocking revenue opportunities with IMIconnect


Integrate with our REST API in 5 minutes or less

Quickly add Twitter DM to your multi-channel customer communications mix. Send transactional messages, service notifications and status updates from any of your backend systems.
Check out our Developer Center for API documentation and sample code.

curl -X POST \ \
  -H 'Cache-Control: no-cache' \
  -H 'Content-Type: application/json' \
  -H 'key: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx' \
  -d '{

                  "text":"Welcome to Twitter self care service."
      }  '

Customer engagement through Twitter Direct Messaging

One-to-one Conversations

Shift customer service conversations from public tweets to private one-to-one direct messages using deep links. Expedite resolution through automated acknowledgement messages, self-help FAQs and videos.

Rich Interactive Experiences

Use in-built features such as welcome messages, quick replies, location sharing and multimedia messages to rapidly build rich customer service experiences.

End-to-end Journey Automation

Orchestrate customer interactions on Twitter DM with your backend systems through reusable REST/SOAP integrations to automate customer journeys end-to-end.

Customer service on Twitter using a combination of bot and agent interactions

Deploy interactive messaging experiences over Twitter Direct Messaging

Our drag-and-drop flow builder offers Twitter DM as an integrated channel with out-of-the-box support for rich messaging features. A typical experience that otherwise would take months to code and test can now be built and launched within hours.

Simplified Service Management

Security & Compliance

Secure handling of customer data with robust encryption. We are ISO 27001 certified and compliant with UK & EU data protection regulations.

Reporting & Dashboard

Detailed, real-time reporting of messaging volumes, delivery rates, API requests, etc. at the service level and at an individual channel level.

Role Based Access Control

Role based access control to restrict access to live services, flows, numbers, and apps to avoid accidental changes and disruptions

Faster Debugging

Quickly identify and troubleshoot issues with detailed logs, integrated debugging interface, and automated downtime alerts

Collaborative Development

Easily organise users under groups and teams when working on large cross-functional projects to delimit access to critical resources & enhance security

Support & Uptime

Enterprise grade support with access to developer community and live chat with product experts. Hosted on AWS with 99.95% uptime guarantee.