Travel

Travel made Easy
with Omnichannel Communications

Transform travel experience through proactive communications over customers’ preferred channels. Automate customer self-service and provide seamless live agent support before, during, and after travel.

Redefine Travel Customer Experience with IMIconnect

Proactive Travel Alerts

Keep customers informed about flight status, wait-list confirmations, terminal changes and cancellations, baggage claims, and/or price-drops.

Conversational Self-Service

Provide instant responses to routine customer queries by leveraging AI-powered chatbots across channels such as Apple Business Chat, Facebook Messenger, WhatsApp, and Live Chat.

Seamless Chatbot-to-Agent Handover

Avoid dead ends and frustrating customer experiences. Seamlessly handover from chatbots to live agents for handling complex requests such as baggage claim grievances or reseating requests.

One platform to automate all your travel communications

 Pre-travel Customer Journeys

Discovery & Planning

Bookings & Cancellations

Confirmations & Reminders

Check-in & Boarding

Special Service & Add-ons

Disruption Management

 Post-travel Customer Journeys

Baggage Claims

Passenger Assistance

Airport Transfers

Feedback & Surveys

Grievance Redressal

Rewards & Loyalty

Travel Communications over Customers’ Preferred Channels

    • Transform customer experience with contextual communications and instant customer support across 10+ messaging channels.
    • Leverage rich messaging features of Apple Business Chat, Facebook Messenger, and WhatsApp to make it easier for customers to explore holiday packages and flights, manage itineraries, access tickets, and/or make cancellations.

Self-Service Automation through Flexible System Integrations

    • Automate end-to-end customer journeys and enable customer self-service by integrating IMIconnect with your existing reservation management, passenger and baggage processing, traveller information management, and other systems.
    • We support integrations with Amadeus, SITA and other travel solutions.


Manage Disruptions Better

    • Keep customer informed during flight disruptions. Leverage two-way messaging to enable customers to seek information and agent assistance on what to expect next and their options in case of flight cancellations.
    • Improve CX by leveraging chatbots to enable self-service rebooking over messaging apps. Customers no longer need to wait in long queues or wait over an IVR call.