Discovery & Planning
Bookings & Cancellations
Confirmations & Reminders
Check-in & Boarding
Special Service & Add-ons
Disruption Management
Keep customers informed about flight status, wait-list confirmations, terminal changes and cancellations, baggage claims, and/or price-drops.
Provide instant responses to routine customer queries by leveraging AI-powered chatbots across channels such as Apple Business Chat, Facebook Messenger, WhatsApp, and Live Chat.
Avoid dead ends and frustrating customer experiences. Seamlessly handover from chatbots to live agents for handling complex requests such as baggage claim grievances or reseating requests.
Discovery & Planning
Bookings & Cancellations
Confirmations & Reminders
Check-in & Boarding
Special Service & Add-ons
Disruption Management
Baggage Claims
Passenger Assistance
Airport Transfers
Feedback & Surveys
Grievance Redressal
Rewards & Loyalty