Deliver order status notifications over customers’ preferred communication channels. Offer convenient in-flight delivery changes options. Enable store locator, wallet balance, product returns and other self-serve options on Facebook Messenger and other channels.
Send proactive order status notifications over customers' preferred communication channels. Extend convenient in-flight delivery changes using two-way messaging and improve last mile delivery experience.
"Where is my order” is among the most common questions asked by customers. Create chatbots that automatically respond to such routine questions. Seamlessly handover complex queries to live agents.
From enabling customers to enquire about product availability in a particular store to providing an exceptional last-mile delivery experience, automate end-to-end customer journeys quickly and easily.
Reports and dashboards that enable you to view and interrogate message delivery and open rates. Iterative changes and optimizations can be made to the flows without disrupting the live services.
Integrate with your backend systems once and use them across customer journeys. Trigger flows in response to real-time system events, and fetch customer information or update the existing records during flow execution.
Deploy your customer communication flows in our high performance run-time environment in a single click. Our elastic cloud infrastructure ensures high availability of your services even when the transactions volume rise.