Rich Communication Services – RCS
Enrich your A2P customer communications by getting early access to RCS. Combine the reach and ubiquity of SMS with the richness of multimedia messaging to deliver seamless end-to-end automation of customer journeys.
Leading businesses are transforming their customer experience and unlocking revenue opportunities with IMIconnect
Rich, Intelligent, and Automated – Redefine Customer Communications
All features required for next generation of messaging
Like SMS, all you need to reach your customers via RCS is their phone numbers once they have activated the RCS service on their smartphones
Verified Business Accounts
Gain customer trust by using a verified account to send and receive communications
Style your messages and UI components to match your brand identity and aid recognition
Rich Media Messaging
Enhance the messaging experience by using images, GIFs, videos, carousels, etc. to share transactional and service updates
Enable your customers to send their responses quickly at the tap of a button instead of texting in keywords
Easily fallback to SMS and send text messages to customers who do not have RCS activated
Leverage contextual smartphone capabilities by adding smart actions such as adding appointments to customers’ calendars
Use read receipts for regulatory compliance as well as to trigger contextual actions including fallback to other channels
Send multiple cards in a single message with unique suggested actions or replies for each card
Rich Communication Services – Use Cases
We are a launch partner for Google’s RCS Business Messaging Early Access Program and showcased various RCS messaging experiences that we have developed for our clients across the globe at the recent Mobile World Congress annual event. Click below to view the demos
Simplified Service Management
Security & Compliance
Secure handling of customer data with robust encryption. We are ISO 27001 certified and compliant with UK & EU data protection regulations.
Reporting & Dashboards
Detailed, real-time reporting of messaging volumes, delivery rates, API requests, etc. at the service level and at an individual channel level.
Role based Access Control
Role based access control to restrict access to live services, flows, numbers, and apps to avoid accidental changes and disruptions
Quickly identify and troubleshoot issues with detailed logs, integrated debugging interface, and automated downtime alerts
Easily organise users under groups and teams when working on large cross-functional projects to delimit access to critical resources & enhance security
Support & Uptime
Enterprise grade support with access to developer community and live chat with product experts. Hosted on AWS with 99.95% uptime guarantee.