RCS

Rich Communication Services – RCS

Enrich your A2P customer communications by getting early access to RCS. Combine the reach and ubiquity of SMS with the richness of multimedia messaging to deliver seamless end-to-end automation of customer journeys.

Leading businesses are transforming their customer experience and unlocking revenue opportunities with IMIconnect

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Rich, Intelligent, and Automated – Redefine Customer Communications

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Custom Branding
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Rich Messaging Templates
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Action and Reply Buttons
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Verified Business Accounts
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Read Receipts and Engagement Metrics

All features required for next generation of messaging

Ubiquity

Like SMS, all you need to reach your customers via RCS is their phone numbers once they have activated the RCS service on their smartphones

Verified Business Accounts

Gain customer trust by using a verified account to send and receive communications

Custom Branding

Style your messages and UI components to match your brand identity and aid recognition

Rich Media Messaging

Enhance the messaging experience by using images, GIFs, videos, carousels, etc. to share transactional and service updates

Quick Replies

Enable your customers to send their responses quickly at the tap of a button instead of texting in keywords

Intelligent Fallback

Easily fallback to SMS and send text messages to customers who do not have RCS activated

Contextual Actions

Leverage contextual smartphone capabilities by adding smart actions such as adding appointments to customers’ calendars

Read Receipts

Use read receipts for regulatory compliance as well as to trigger contextual actions including fallback to other channels

Carousels

Send multiple cards in a single message with unique suggested actions or replies for each card

Rich Communication Services – Use Cases

We are a launch partner for Google’s RCS Business Messaging Early Access Program and showcased various RCS messaging experiences that we have developed for our clients across the globe at the recent Mobile World Congress annual event. Click below to view the demos

Simplified Service Management

Security & Compliance

Secure handling of customer data with robust encryption. We are ISO 27001 certified and compliant with UK & EU data protection regulations.

Reporting & Dashboards

Detailed, real-time reporting of messaging volumes, delivery rates, API requests, etc. at the service level and at an individual channel level.

Role based Access Control

Role based access control to restrict access to live services, flows, numbers, and apps to avoid accidental changes and disruptions

Faster Debugging

Quickly identify and troubleshoot issues with detailed logs, integrated debugging interface, and automated downtime alerts

Collaborative Development

Easily organise users under groups and teams when working on large cross-functional projects to delimit access to critical resources & enhance security

Support & Uptime

Enterprise grade support with access to developer community and live chat with product experts. Hosted on AWS with 99.95% uptime guarantee.