Unlock the Power of Conversational Automation
Shift from a keyword-based approach to natural and rich conversations. Use natural language processing (NLP) to identify customer intent and enable effortless experiences.
Progress from point-and-click interfaces to AI-powered chatbots. Deliver exceptional customer self- service across multiple channels using conversational AI.
Seamless Bot-to-Agent Handover
Avoid dead ends and frustrating customer experiences. Seamlessly transition from chatbots to live agents for handling complex issues. We offer pre-built integrations with IMIchat, NICE InContact, Cisco Finesse and other systems.
Interpret customer responses, identify intent and automate fulfilment
Fully automate 2-way customer conversations such as appointment management and meter-reading submissions. Use our pre-built NLP and AI nodes to perform spell-check, cleanse data, identify intent, analyse sentiment, recognise date and time, and more.
Leverage 14+ NLP Functions
Choose from an array of NLP functionalities like date-time recognition, sentiment analysis, entity recognition and more to automate customer interactions.
Prebuilt NLP Pipeline
Channel Agnostic Experience
IMIconnect flow builder supports 10+ channels allowing you to leverage NLP & AI to automate conversations across SMS, Messenger, WhatsApp, and more.
Monitor and Optimise Bot Performance
Leverage custom logs and flow versioning to analyse past conversations and make iterative changes to improve bot performance on the go.
Debugging and Troubleshooting
Test your communication flows before go-live with built-in debugging capabilities that allow you to analyse the run-time behaviour at each step.