Flows and Integrations

Configure, not code

Use our intuitive drag-and-drop flow builder to quickly build multi-channel customer experiences, seamlessly integrating customer interactions with your backend systems.

Integration

Seamless integration with popular business systems for end-to-end customer journey automation

Build new customer journeys faster

Deliver exceptional multi-channel customer experiences and increase the velocity at which you launch new customer journeys using our low-code toolset. Start interacting with customers on new channels without reengineering your existing backend systems.

Drag & Drop Interface

All the ingredients you need for automating customer journeys are available as pre-built nodes in our drag-and-drop flow designer

One Click Deployment

Once you have built and tested a flow, you can deploy it to our high-performance cloud execution environment with a single click

Flexible Flow Invocation

Invoke flows in response to business system events, either through an API call or file drop, or customer events such as incoming messages or location changes

Multichannel Communications

All channels and their capabilities are available as configurable features within the ‘Send’ and ‘Receive’ nodes so you can build rich experiences faster.

Data Processing and Storage

Transform data from external API calls into a format suitable for further processing. Use the integrated database node to store contextual information.

Data Security

Encrypt customer data and apply cryptographic hash within flows to ensure secure handling of sensitive data

Powerful features to build customer communication flows quickly

Conditional Logic

Use conditional logic in the ‘evaluate’ node to branch your flows into different paths based on customer preferences, dynamic system responses or stored data.

Real-time Debugging

Step through an instance of a flow execution, one node at a time, to troubleshoot and fix any issues.

Integrate Business Systems

Setup integrations with your backend systems that expose REST or SOAP interfaces. Once created, these integrations can be published as reusable nodes. You can also take advantage of pre-built integrations with Salesforce, Skype for Business and other systems.

Audits Logs

User activity and flow edits are logged. These audit logs help identify the underlying causes in case of any issues.

Elastic Scalability

Our runtime engine scales automatically as your transaction volumes increase.

Disaster Recovery

Data and application redundancy with multi-zone active-active configuration provides low latency and business continuity

Testimonials