Facebook Messenger

Facebook Messenger

Rapidly build interactive customer journeys over Facebook Messenger. Extend your reach to 1.3 billion+ active users and deliver seamless experiences through quick replies, carousels, persistent menus and more.

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Hermes , A brand

Leading businesses are transforming their customer experience and unlocking revenue opportunities with IMIconnect

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Integrate via REST API in 5 minutes or less

Register your Facebook Page with IMIconnect, map it to a service and start using our messaging API to interact with customers over Messenger. We handle the complexities of underlying Facebook integrations so you don’t have to.
Check out our Developer Center for API documentation and sample code

curl -X POST \
  https://api.imiconnect.io/resources/v1/messaging \
  -H 'Cache-Control: no-cache' \
  -H 'Content-Type: application/json' \
  -H 'key: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx' \
  -d '{

  "deliverychannel": "fb",
  "channels": {
    "OTT-Messaging": {
      "fb": {
        "attachment": {
          "type": "template",
          "payload": {
            "template_type": "button",
            "text": "What do you want to do next?",
            "buttons": [
              {
                "type": "web_url",
                "url": "https://petersapparel.parseapp.com",
                "title": "Show Website"
              },
              {
                "type": "postback",
                "title": "Start Chatting",
                "payload": "USER_DEFINED_PAYLOAD"
              }
            ]
          }
        }
      }
    }
  },
  "destination": [
    {
      "psid": [
        "xxxxxxxxxxxxxxxxxx"
      ]
    }
  ]
}'
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Create rich and interactive messaging experiences for your Facebook audience

Build chat bots & self service flows

Extend your mobile app functionality to Facebook Messenger allowing your customers to manage their accounts and services over a conversational interface. Deliver rich, interactive experiences with media templates, carousels, quick reply buttons, etc.

Enable cross-channel communications

Easily switch customer interactions from one channel to another, such as from SMS to Messenger and take advantage of powerful features such as rich media messaging, location sharing and customer profile.

Automate fulfilment

Integrate customer interactions on Messenger with your backend systems to automate fulfilment of customer requests. Examples include offer provisioning, service activation, product tracking and more.

A Facebook Messenger survey built on IMIconnect

Build interactive Messenger bots using our intuitive drag and drop interface

Create engaging experiences using our flow builder that not only supports all Messenger interaction elements but also offers advanced features such as data parsing, REST/SOAP API integration, conditional branching and data persistence to automate complex customer journeys.

Simplified Service Management

Security & Compliance

Secure handling of customer data with robust encryption. We are ISO 27001 certified and compliant with UK & EU data protection regulations.

Reporting & Dashboards

Detailed, real-time reporting of messaging volumes, delivery rates, API requests, etc. at the service level and at an individual channel level.

Role based Access Controls

Role based access control to restrict access to live services, flows, numbers, and apps to avoid accidental changes and disruptions

Faster Debugging

Quickly identify and troubleshoot issues with detailed logs, integrated debugging interface, and automated downtime alerts

Collaborative Development

Easily organise users under groups and teams when working on large cross-functional projects to delimit access to critical resources & enhance security

Support & Uptime

Enterprise grade support with access to developer community and live chat with product experts. Hosted on AWS with 99.95% uptime guarantee.

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