Energy & Utilities

Digitize customer experiences to improve customer satisfaction and lower costs

Deliver proactive, frictionless experiences across a range of customer interactions from outage alerts and meter readings to multi-channel self-care and appointment management

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Appointment Booking

Enable customers to book service visits using 2-way SMS, IVR or interactive messaging apps. Proactively inform customers about upcoming appointments and provide convenient rescheduling options to avoid last minute cancellations.

Proactive Communications

Keep customers informed about outage alerts and restoration updates. Use intelligent routing across channels to ensure customers don’t miss emergency alerts. Boost response rates for your NPS surveys using intelligent messaging.

Self-Service & Customer Support

Enable customers to report complaints or submit meter readings over messaging apps. Build Facebook Messenger FAQ bots to address routine customer queries and reduce the number of calls coming into your customer service centres.

How It Works

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Powerful features to make your life easier

Centralized Customer Journey Management

Centrally manage and monitor all your customer communications across channels. Add new customer journeys quickly and make iterative changes based on real-time reports and customer feedback.

Flexible Integrations

Set-up reusable integrations with both internal backend systems as well as external partners’ systems (e.g. customer service systems of your meter installation partners) to eliminate broken customer experiences.

Elastic Scalability

Deploy your customer communication flows in our high performance run-time environment in a single click. Our elastic cloud infrastructure ensures high availability of your services even when the transactions volume rise.