Deliver proactive, frictionless experiences across a range of customer interactions from outage alerts and meter readings to multi-channel self-care and appointment management
Enable customers to book service visits using 2-way SMS, IVR or interactive messaging apps. Proactively inform customers about upcoming appointments and provide convenient rescheduling options to avoid last minute cancellations.
Keep customers informed about outage alerts and restoration updates. Use intelligent routing across channels to ensure customers don’t miss emergency alerts. Boost response rates for your NPS surveys using intelligent messaging.
Enable customers to report complaints or submit meter readings over messaging apps. Build Facebook Messenger FAQ bots to address routine customer queries and reduce the number of calls coming into your customer service centres.
Centrally manage and monitor all your customer communications across channels. Add new customer journeys quickly and make iterative changes based on real-time reports and customer feedback.
Set-up reusable integrations with both internal backend systems as well as external partners' systems (e.g. customer service systems of your meter installation partners) to eliminate broken customer experiences.
Deploy your customer communication flows in our high performance run-time environment in a single click. Our elastic cloud infrastructure ensures high availability of your services even when the transactions volume rise.