5 WhatsApp Business features that make it a CX Game Changer

With 1.5 billion1 monthly users across 1802 countries, WhatsApp clearly dominates personal communications across the world.  From one-to-one text messaging and group chats to sharing photos and videos with friends and family, consumers use WhatsApp for a wide variety of communications. Now, with the launch of WhatsApp Business API, businesses can also use it for sending critical communications such as payment notifications, reservation updates, appointment confirmation and more. In addition, businesses can use WhatsApp for extending seamless customer service and support to customers around the world.

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