Apple Business Chat

Deliver seamless customer service with Apple Business Chat. Use our omnichannel customer service platform with integrated NLP and AI for enabling timely, contextual and personalized customer experience.

Leading businesses are transforming their customer experience and unlocking revenue opportunities with IMIconnect


Redefine customer experience with Apple Business Chat

AI powered customer self-service

Leverage virtual customer assistants to provide fast and efficient customer service. Enable customers to get answers to their queries, report issues, or complete transactions such as booking an appointment with ease.

Seamless agent assistance

Enable your live agents to provide customer support over Business Chat. Our pre-built connectors for IMIchat, NICE InContact, Cisco Finesse, and BT Cloud Contact allow you to add Apple Business Chat to your existing contact centre application.


Build powerful Apple Business Chat experiences with IMIconnect

Easily integrate with popular CRM and other enterprise systems

  • Leverage pre-built integrations with CRM, case management, offer management, and billing systems to access recent transaction history, raise customer service tickets, update existing records or fufil customer requests.

Orchestrate omnichannel communications using a single platform

  • Coordinate communications across 10+ channels and avoid sending redundant messages across mobile apps, Apple Business Chat, email and other channels by leveraging our omnichannel messaging platform. Easily drive customers to your Apple Business Chat account by sending SMS or email invites with redirection links.

Create Apple Business Chat Flows within Minutes

  • Leverage our low-code drag-and-drop flow builder to create end-to-end communication flows 10X faster. A usual communication flow that takes weeks and months to code using programming intensive approaches can be built and launched within minutes using IMIconnect.

Contextual and Seamless Communications for your Customers

Already available on all iOS devices (iPhone and iPad)
Easily accessible from your apps, website, Maps, Safari, Siri and Search
Conversations lets customers engage and raise service inquiries at any time
Time and List Picker let you easily schedule appointments and deliveries as calendar events
Integrate secure one-touch payments for goods and services with Apple Pay
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