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Transform your CX with rapid customer journey automation

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Leading businesses are transforming their customer experience and unlocking revenue opportunities with IMIconnect


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Interactive
Voice
Response
Chat Bots
Order
Notifications
Appointment
Reminders
Offer
management
Two factor
authentication
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curl -X POST \
  https://api.imiconnect.io/resources/v1/messaging \
  -H 'cache-control: no-cache' \
  -H 'content-type: application/json' \
  -H 'key: 717ed470-a10a-11e6-b630-005056ad2b62' \
  -H 'postman-token: 5c83d2cb-29be-9fe5-a8c3-fc2160ff826e' \
  -d '{
  "correlationid": "cid",
  "deliverychannel": "fb",
  "message": {
    "template": "8"
  },
  "channels": {
    "OTT-Messaging": {
      "fb": {
        "text": "Hello customer!"
      }
    }
  },
  "destination": [
    {
      "psid": [
        "10208316415121362"
      ]
    }
  ]
}'

Multi-channel Messaging API

Integrate in minutes with our multi-channel API and interact with your customers anywhere in the world on any device and any channel.

Workflow Builder & Integrations

Build, test and launch new customer journeys in minutes. Setup and reuse integrations with your backend systems. Our powerful execution engine scales seamlessly as your customer interaction volumes grow.

curl -X POST \
  https://api.imiconnect.io/resources/v1/messaging \
  -H 'cache-control: no-cache' \
  -H 'content-type: application/json' \
  -H 'key: 717ed470-a10a-11e6-b630-005056ad2b62' \
  -H 'postman-token: 5c83d2cb-29be-9fe5-a8c3-fc2160ff826e' \
  -d '{
  "correlationid": "cid",
  "deliverychannel": "fb",
  "message": {
    "template": "8"
  },
  "channels": {
    "OTT-Messaging": {
      "fb": {
        "text": "Hello customer!"
      }
    }
  },
  "destination": [
    {
      "psid": [
        "10208316415121362"
      ]
    }
  ]
}'

Focus on building excellent customer experiences, not the plumbing​​​​​​​

Without IMIconnect

Complexities of dealing with multiple communications service providers and integrations tools. Inefficiencies of building and maintaining customer journeys in multiple application silos. Inability to launch new customer journeys quickly due to programming-intensive approaches.

Project Roadmap

With

One unified platform that offers multichannel access, reusable integrations, and low-code development tools resulting in accelerated development cycles and centralised control and visibility of customer journeys.

Project Roadmap

Reliable

Enterprise-grade availability through automated failover, geo-redundancy and zero downtime product updates

Scalable

Elastic scaling ensures that throughput for your flows scales seamlessly as your customer interaction volumes increase.

Flexible

Easily setup reusable integrations with your backend systems – cloud based or on-premises, allowing end-to-end automation of customer interaction flows


What are leading businesses doing with IMIconnect today?

Customer Communications

Delight your customers by connecting with them on the right channel, at the right time, at the perfect point in their journey – and reduce costs with our smart routing technology.

Customer Self-service

Empower customers to access and manage their accounts and services on their preferred channels. Create customer service chatbots with the option to handover conversations to live agents when required.

Proactive Customer Engagement

Capture and process business system events and use them as triggers for proactive customer interaction. Turn routine communication into two-way and actionable interactions – without heavy-lift integration.